This contractual agreement sets out:
▪ your legal rights and responsibilities;
▪ our legal rights and responsibilities; and
▪ certain key information as required by law.
In this contract:
▪ ‘We’, ‘us’ or ‘our’ means Unathi Press And Office Suppliers (Pty) Ltd ;
▪ Standard means Unathi Press And Office Suppliers (Pty) Ltd products that are non- customisable,
▪ Custom means Unathi Press And Office Suppliers (Pty) Ltd products that customisable by means of designs such as logos, images, name, printing or any other form of customisation or modification
▪ ‘You’ or ‘your’ means the person using our site to purchase goods from us.
If you don't understand any of this contract and would like clarity regarding any terms and conditions contained herein, please direct an e-mail to - : email@example.com
Who are we?
1.1. If you purchase goods on our site you herein agree to be legally bound by this contract.
1.2. This contract is only available in English. No other languages will be applicable to the interpretation of this agreement contract.
1.3. When purchasing any goods you also agree to be legally bound by:
(a) our website terms and conditions and any documents referred to within them; and
(b) additional terms which may be added to, or replaced by some of this contract, to be reduced in writing and signed by both parties; we will contact you to let you know if we intend to do this by giving you one month's notice.
All of the above documents form part of this contract as though set out in full here.
2. INFORMATION WE GIVE YOU
2.1. By law, the Consumer Protection Act, 2008 states that we must give you certain key information before a legally binding contract between you and us is entered into. This key information shall be made available as below:
(a) The acknowledgement email (clause 4.3); or
(b) contact us by using the contact details provided at the top of this page.
2.2. The key information we give you by law forms part of this contract, even though the key information is set out herein.
2.3. Should we wish for any key information to change, this would only become legally binding between you and us once the changes are reduced to writing and signed by both parties.
3. YOUR PRIVACY AND PERSONAL INFORMATION
4. ORDERING GOODS FROM US
4.1. Below, is set out how a legally binding contract between you and us is concluded and entered into.
4.2. You place an order on our website. Please read and check the order as placed carefully before concluding the submission. However, if you need to correct any errors you can easily do so before finally submitting your order to us.
4.3. When you conclude and make payment in respect of your order via EFT (Proof Of Payment) or Cash Payment (Tax Receipt) serves as acknowledgement of order. This acknowledgement does not, however, mean that your order has been accepted.
4.4. We may contact you by one of the prescribed methods to indicate that we do not wish to accept your order. This may occur for one of the below following reasons:
(a) the goods are unavailable;
(b) we cannot authorise your payment;
(c) you are not allowed to purchase goods from us;
(d) we are not allowed to sell goods to you;
(e) the order is too large; or
(f) there has been a mistake on the pricing or description of the goods.
4.5. We will only be in a position to accept your order once we have confirmed that Proof of Payment has been received as supplied by you. At this point:
(a) legally binding contract will be in place between yourself and us; and
(b) we will work on having the goods dispatched to you.
5. USE OF COMPANY LOGO/DESIGN
5.1 You acknowledge you are the Director, Owner, Staff member, Nominated Agency or any other persons and have full authorisation and permission to use said logo/design;
5.2 We shall not be held responsible for any matters which may arise from the use of a logo/design to which you have acknowledged in point 5.1;
5.3 We reserve the right to request further information/authorisation in writing for use of said logo/design at any time.
6. RIGHT TO CANCEL / TERMINATE
6.1. You have the right to terminate this contractual agreement within 2 (Two) business days without providing any reason.
6.2. The termination period will expire after 2 (Two) business days from the day on which you acquire / conclude your online purchase, or a third party other than the carrier and indicated by you acquires, physical possession of the goods ???.
6.3. To exercise the right to cancel/ terminate, you must inform us of your decision to do so in writing (eg: fax or email) using the contact details provided on Page 1 of this contractual agreement.
6.4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
7. EFFECTS OF CANCELLATION
7.1. If you cancel this contractual agreement, our offices shall reimburse to you all payments which were received from you, including the costs of delivery (except for the supplementary costs arising; if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
7.2. We are entitled to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss incurred is as a result of unnecessary handling by you.
7.3. We will make the reimbursement without undue delay, and no later than:
(a) 14 (fourteen) days after the day we have received from you any goods which may have been supplied (in the condition which it was dispatched); or
(b)(if earlier) 14 (Fourteen) days after the day you provide evidence that you have returned the goods (which was returned in the condition which it was dispatched); or
(c) if there were no goods supplied, 14 (Fourteen) days after the day on which we are informed about your decision to cancel this contract ?
7.4. We will make the reimbursement using the same means of payment method as utilised for the initial transaction, unless you have expressly agreed otherwise (confirmation of bank details to be requested) ; in any event, you will not incur any further fees as a result of the reimbursement.
7.5. The only reason that reimbursement may be delayed is in the event that we have not yet confirmed that we have received the goods in the same condition in which it was dispatched to you.
7.6. If you have received goods:
(a) you shall send back the goods to us at 83 Intersite Avenue, Unit 31 Flamingo Industrial Park, Springfield Business Park, Durban, 4001 without undue delay and in any event not later than 14 (Fourteen) days from the day on which you communicate as per the above method (clause 6.3) your cancellation from this contractual agreement. The deadline is met if you return the goods before the expiration of the 14 (fourteen) day period;
(b) you will have to bear the direct cost associated with the return of the goods; and
(c) you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
8.1. We utilise the tried and tested services of Big Foot Express, Fastnet, Fedex Cross Boarder and DHL to assist in the handling of delivery of our goods.
8.2. If something occures which:
(a) is not within our control; and
(b) affects the estimated date of delivery;
Our team will provide you have a revised estimated date for delivery of the goods, to which we shall not be held responsible for the delay occasioned by the service provider.
8.3. Delivery of the goods will take place when we deliver them to the address that was provided to our offices.
8.4. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
(a) provide you with an explanation;
(b) cancel your order; and
(c) provide you with a reimbursement.
8.5. You are responsible for the goods when delivery has taken place. In other words, the risk of the goods passes to you when you once you have taken possession of the goods.
8.6. If you are ordering goods for delivery outside the South Africa please contact us via email to make arrangements before your order is submitted.
9.1. We accept all accredited payment methods.
9.2. If your payment is not received by us and you have already received the goods, you:
(a) must pay for such goods immediately (by close of business on the day which it was received); or
(b) must release the goods for immediate return to our physical address by close of business on the day which it was received. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them in any way, shape or manner before returned to us; should you fail to adhere to the above, our offices shall be entitled to approach the appropriate Court, and commence Legal Action for any and all damages which have been suffered by your failure to comply.
9.3. If you do not return any goods (such as where you have not paid for them in full) we are authorised to collect the goods from you at your expense. We will attempt to contact you to let you know if we intend to do this.
9.4. Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.
9.5. The price of the goods:
(a) is in Rand (R)(ZAR);
(b) excludes VAT at the applicable rate; and
(c) does not include the cost of:
(i) delivery of the goods (your delivery options and costs will be displayed on our invoice prior to your finalising your order); and
10. NATURE OF THE GOODS
10.1. The Consumer Protection Act, 2008, gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
(a) are of satisfactory quality;
(b) are fit for purpose; and
(c) match the description, sample or model.
10.2. We must provide you with goods that comply with your legal rights.
10.3. The packaging of the goods may be different from what is displayed on our site.
10.4. While we attempt to ensure that the colours of our goods are displayed accurately on the site, the actual colours that are displayed on your computer may vary depending on the monitor that is being used.
10.5. Any goods sold:
(a) at discount prices;
(b) as remnants; or
(c) as substandard;
will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
11. FAULTY GOODS
11.1. Your legal rights under the Consumer Protection Act, 2008 (also known as ‘CPA’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
11.2. Custom Unathi Press And Office Suppliers (pty) Ltd. products include any products that are configured, personalized, or inscribed; for example, names, company brands, printing or any other form of customisation or modification to the product will not be applicable to a full refund. Refunds will be applicable to the following;
(a) Faulty software/application that cannot be corrected,
(b) Damage to product(s) as a result to packaging,
11.3. For more detailed information on your rights and what you should expect from us, please:
(a) visit our webpage: https://www.unathipress.co.za
(b) contact us using the contact details at the top of this page; or
(c) visit the Government Gazette website https://www.gov.za/sites/default/files/32186_467 or call +27 73 324 7763.
11.4. Nothing in this contract affects your legal rights under the Consumer Protection Act 2008 (also known as ‘statutory rights’). You also may have other rights under the South African legal system.
11.5. Please contact us using the contact details displayed on page 1 of this agreement, if you wish for any of the below:
(a) us to repair goods;
(b) us to replace goods;
(c) a price reduction; or
(d) to reject the goods and get a refund.
12. END OF THE CONTRACT
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
13. LIMIT ON OUR RESPONSIBILITY TO YOU
13.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
(a) losses that:
(i) were not foreseeable to you and us when the contract was formed;
(ii) that were not caused by any breach on our part;
(b) business losses; and
(c) losses to non-consumers.
14.1. We will try to resolve any disputes with you quickly and efficiently.
14.2. If you are unhappy with:
(a) the goods;
(b) our service to you; or
(c) any other matter,
please contact us as soon as possible.
14.3. If you want to take court proceedings, the courts of the part of South Africa in which you live will have non-exclusive jurisdiction in relation to this contract.
14.4. The laws of South Africa will apply to this contract.
15. THIRD PARTY RIGHTS
No one other than a party to this contract has any right to enforce any term of this contract.